Policies & Stuff

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get paid through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account. Please contact me before placing your order.

Shoppe Policies:

Welcome to DorothyClaire Crystals. Here you will find mindfully crafted gemstone jewelry handcrafted with attention to quality, detail and lots of love, by me.

Please feel free to contact me if you would like to have a custom order created. I can do wire wrapping of your personal crystals, too!

Returns and Exchanges: 

Items listed for sale are subject to a two week refund or exchange (of equal or lesser value), with return shipping at the buyers expense. Please contact me within 14 days of delivery and ship the item back within 21 days of delivery.

Custom orders or alterations of any kind are final sales and are therefore non-refundable. If you are not happy with your custom order, you may return it and you will then receive a "Store Credit" for the value of the item(s), less shipping.

Please feel free to contact me for special circumstances. If an item breaks during normal, gentle wear please return for repair (if possible), refund or exchange. If an item breaks due to misuse, no refund or exchange will be made.

Payments/Sales Tax:

I accept Paypal for purchases. If you prefer not to use Paypal, I can process a credit card payment for you. Please let me know prior to placing your order.

Please be advised that all orders with a NJ address will be charged sales tax of 6.25%. 

Payment is due when your purchase is made. Orders without payment and no communication within 5 days will be cancelled.

Shipping:

All items listed on this site are completely made (unless noted) and ready for shipping. I try to ship your items 1-3 business days after payment has been made. Every piece is securely shipped in a gift box within a bubble wrap mailer.

Shipping goes out USPS first class, which usually takes 2-5 business days to reach your location. Delivery confirmation will be provided.

Please make sure that your Paypal address is correct.

Custom pieces may take up to three weeks to arrive. I will be in contact if it will take longer than 3 weeks.